Return & Refund Policy

Please read our Return & Refund Policy carefully before placing your order.

Returns

All sales are final. We do not accept returns or exchanges for purchased products.

Once an order has been placed and payment has been completed, the order cannot be returned or exchanged, except in cases where the item arrives damaged, defective, or incorrect.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as you receive it and contact us immediately if your item:

• Arrives damaged.

• Is defective.

• Is different from the item you ordered.

If you experience any of these issues, please contact us at info@oli-paradise.com and provide your order number and, where applicable, photographs showing the issue.

We will review your request and determine the appropriate resolution, which may include a replacement or refund.

Order Changes and Cancellations

Once an order has been placed, we may not be able to make changes or cancel it.

If you would like to change or cancel your order, please contact us as soon as possible at info@oli-paradise.com. We will do our best to accommodate your request. however, we cannot guarantee that changes or cancellations will be possible once your order has been processed or shipped.

Exchanges

We do not offer exchanges.

If you receive a damaged, defective, or incorrect item, please contact us at info@oli-paradise.com so that we can review the issue and determine the appropriate resolution.

European Union Consumer Rights

If you are a consumer located in the European Union, you may have certain statutory consumer rights, including a right of withdrawal for eligible online purchases. These legal rights apply where required by applicable law and are not affected by our policy of not accepting voluntary returns or exchanges. Certain products and circumstances may be excluded from the statutory right of withdrawal under applicable law.

Refunds

If you are eligible for a refund due to a damaged, defective, or incorrect item, we will notify you once we have reviewed your request and determined that a refund is appropriate. Approved refunds will be issued to your original payment method.

Please allow up to 10 business days for us to process an approved refund. Your bank or payment provider may require additional time to process and post the refund to your account. If more than 15 business days have passed since your refund was approved, please contact us at info@oli-paradise.com.

Contact Us

If you have any questions about our Return & Refund Policy, please contact us at:

Email: info@oli-paradise.com